We were really pleased to start the year by being shortlisted for not one but TWO awards! Cake Decorating Heaven magazine has shortlisted us for:
- Best for Customer Service
- Most Innovative Product 2017
The product nomination is for Safety Seal which we launched and is transforming the way decorations are added to cakes by coating them in a food safe barrier. Previously non food-safe items can be dipped into Safety Seal before being inserted directly into your cake. No need for wrapping or posy pics. This opens up many creative placement opportunities as well as allowing you to decorate with items that were previously off limits. Imagine the creative possibilities!
We didn’t ask to be nominated for Best for Customer Service but we’re very pleased to have been shortlisted! From feedback customers give us we think you love our Customer Service because we’re actually available on the phone, email, live chat and social media to answer your questions and help you with your orders. Our Customer Service Angels are real people, (who actually make cakes!) and are available to help you if you have a question about a product or an order. Because of our awesome warehouse team, picking and packing your orders so quickly, delivery of your order is also super quick. We dispatch all orders placed before 4pm, Monday – Friday, on the same day. This means that even when choosing our cheapest delivery option, many customers find that they receive their orders the next day.
Cake Decorating Heaven’s Awards will all be decided by public vote. No judges, your opinion is what matters!
There are 11 categories in the Awards with lots of great product, brands, services and celebrities to vote for. It’s a celebration of the best that the cake decorating industry has to offer. Take a minute and make your voice heard by voting now. We’d really appreciate your vote.