COVID-19 Coronavirus

 

– Last updated 27.05.20

Click & Collect will reopen on Thursday 28th May. Social distancing measures will be in place with only one person allowed in the reception for collection at a time. Door handles and the bell will be sanitised regularly. Staff will put down your order and the clipboard for you to sign before stepping away so you can collect your items. Please respect distancing regulations.

Click & Collect is for you to collect orders you have placed online only. We do not have shop premises for you to browse.

 

– Last updated 20.05.20

Click & Collect is closed and will remain closed until lockdown restrictions are lifted.

You can still order all products online via our website.

To safeguard our staff and adhere to social distancing we have less staff currently packing in our warehouse. This means that unless you order for next day delivery, your order may not be dispatched the same day.

Our couriers tell us that they are experiencing very large delivery volumes (akin to Black Friday levels) as everyone is now restricted to shopping online.

This means you should expect around 48 hours added to standard delivery times.
90 – 98% of Next Day deliveries are arriving on time.

Our couriers are all working with reduced resources to safeguard their staff which we totally respect.
In short, please allow extra time to receive your order (it’ll be worth it, we promise!) We’re very thankful to the lovely couriers and our Warehouse Heroes working extra hard to deliver to us at these times.

 

– Last updated 16.03.20

As the COVID-19 situation develops, the health and safety of our staff and customers is our priority. We wanted to reassure you that we’re following government guidelines and implementing our own measures.

In brief:
• We’re doing all we can to safeguard staff and customers.
• There are no changes to our products, offering or services.

If you want to know more about the measures we’re implementing, we’ve detailed them below for you.


PRODUCTS
Currently there are no issues with supply of products. Products coming from overseas in the future MAY be a little slower but we don’t predict this will be noticeable to you, our customers. We have plenty of stock for everyone. Please continue to order as normal.

PACKAGING
There is no evidence that a infection with any type of coronavirus is possible through contact with objects or packages. However, all packaging used to send your orders to you is virgin, meaning it has not been used before. For the time being, we will not be reusing packaging. Unused packaging will be recycled as normal.

STAFF
Dealing with food products daily, our warehouse staff have always worked in a hygienic way. However, we’ve taken extra measures. An hourly timer reminds staff to wash their hands (choruses of ‘Happy Birthday’ can be heard coming from break rooms!) and they use hand sanitiser every 20 minutes as a minimum.

The majority of our office staff are working remotely from home to save unnecessary travel and safeguard them and their families. This will not affect your experience when shopping with us. You will still receive the same excellent service and support.

No staff or extended family members have currently been affected. Any staff showing symptoms know to self isolate.

COURIERS
The couriers we use to deliver your orders are implementing their own measures. Hand held scanners should be cleaned and sanitised regularly. Some couriers may now NOT offer you the scanner to sign upon delivery. Royal Mail for example now log the name of the person accepting your delivery instead.

DELIVERY
We are dispatching orders as normal with no delay. However, international customers MAY experience a delay in delivery if there are travel restrictions in your country. Some areas of the UK are still affected by flooding and this is disrupting delivery. Otherwise, deliveries are happening as normal.

CLICK & COLLECT
Click & Collect is still available from our warehouse in Nottingham. Door handles are cleaned regularly throughout the day and hand sanitiser is available for your use in our reception.

It’s an uncertain time but with common sense and precautionary measures we’re doing all we can to safeguard our staff and you.

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