When we receive an order and payment is successful, you will then receive an order confirmation email from us. This is an automated email that is sent within 10 minutes of placing the order.
If you haven't received an order confirmation email, then potentially something went wrong.
Follow these steps:
1. Check your order history on your account
2. Check with your bank to see if payment has been taken.
If you need us to look into it for you, you can email our Customer Service Angels with the order number (if known) and transaction ID of the payment and we will be happy to assist.