Once your order has been dispatched, you will receive an email notification with an estimated delivery date. If your order hasn't arrived by this estimated delivery date, feel free to contact us so we can find the whereabouts of your order.

You can contact our Customer Service Angels via email at info@thecakedecoratingcompany.co.uk or by telephone on 0115 969 9800.

When we receive an order and payment is successful, you will then receive an order confirmation email from us.  This is an automated email that is sent within 10 minutes of placing the order.

If you haven't received an order confirmation email, then potentially something went wrong. Follow these steps:

1. Check your order history on your account
2. Check with your bank to see if pay

If you need us to look into it for you, you can email our Customer Service Angels with the order number (if known) and transaction ID of the payment and we will be happy to assist.

Don't worry - we can resolve this for you. Simply email our Customer Service Angels at info@thecakedecoratingcompany.co.uk

To speed things up, please include the following information in your email:

• Order Number
• Name of Damaged Item
• Image of Damaged Item
• Preferred Outcome (whether you'd like a replacement or a refund processing)

These things happen but don't worry, we can resolve it for you. Simply email our Customer Service Angels at info@thecakedecoratingcompany.co.uk and they will be happy to assist, whether it's providing a refund or sending out a replacement.

To speed things up, please include the following information in your email:

• Order Number
• Name of Item Ordered, and Item Received
• Preferred Outcome (whether you'd like a replacement or a refund processing)

Don't worry - we can soon resolve this for you.

If we experienced a stock issue for an item you have ordered, then our Customer Service Angels will contact you prior to dispatch to discuss a possible alternative or credit your e-wallet account.

If you weren't contacted and item/s are missing from your order, please email info@thecakedecoratingcompany.co.uk with the following information so we can assist.

• Order Number
• Name of Item Missing
• Preferred Outcome (whether you'd like a replacement or a refund processing)

After placing your order, you'll be given 5 minutes to make changes to your order. This includes adding/removing items, changing the quantity of items, or changing contact details and shipping address.

After this time window, the order will be passed to our warehouse team for processing. Our warehouse works very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love.

After placing your order, you'll be presented with an order confirmation page with a 5-minute window to make changes to your order. Here you can cancel your order.

After that, we're sorry to advise that in most circumstances it is not possible to cancel your order once it is placed.

Our warehouse works very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love.

You can of course send the order back to us if you no longer require it. Please log in to your online account after delivery to arrange a return.

Absolutely - we know the world of e-commerce isn't for everyone! Feel free to call our Customer Service Angels on 0115 969 9800 and they will be happy to assist.

But, (just so you know!), by ordering online you gain access to exclusive offers, and your own account where you can keep track of your order history and make any changes to your delivery addresses and wishlists.

Simply log into your account online and click on Profile icon, located at the top right of the website.

You will be taken to your Shop account, where you can access your complete order history. Here, you can also see your address book, saved baskets, and manage passwords and marketing preferences.

We know you may want to keep a copy of your order invoice.

To download this, visit the order in your account. You’ll find the “Download Invoice” button beneath your contact and payment details on the left-hand side.

Any issues, please do not hesitate to contact our customer service team.

For UK Mainland, we have a selection of delivery options available. Choose from DPD and Evri for standard (3-5 working days), next working day and weekend delivery.

See all options and pricing here.

Yes, we do. You can see our international shipping page here.

After placing your order, you will be presented with an order confirmation screen where you have a 5-minute window to make any last minute changes to your order. This includes changing your shipping option.

After this window closes, we're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed.

Our warehouse work very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love.

Simply log into your account and go to 'Address Book'. Here you can add as many different delivery addresses as you like.

Please ensure the correct delivery address is selected when placing your order.

If your order has already been placed with the wrong delivery address, we won't be able to change this after dispatch. However, you will receive a tracking number and link to the courier's website when your order is dispatched from us. You should be able to change the delivery address with the courier directly.

Will you be out when your delivery is due to arrive? Don't worry!

Although we can't add specific instructions to the driver prior to dispatch, you will receive a tracking number and link to the courier's website when your order is dispatched from us. Here you will be able to track your order and leave messages directly with the courier.

You can also change your delivery day, delivery address and more, but please note this may delay delivery.

To organise a return, simply log in to your account, find the order you'd like to return and select 'Request Return'.

You will be asked for a reason for your return which will then be passed onto our Customer Services team for approval.

Once approved, you will receive an email with a shipping label to return your parcel.

For more information, our Returns Policy can be found here.

We accept returns within a 14 day period of purchase, providing the product is in the original condition in which it was received.

Simply log in to your online account, find the order you wish to return and select 'Request Return'.

Unfortunately, we cannot provide a definite figure. If you need to return an item to us, we recommend using a tracked service as we cannot be held responsible for any damage or loss during transit. Therefore, the cost of this depends on the service you choose, and the size of the parcel.

Once we receive the item back in the warehouse, we aim to process it and confirm by email within 28 days of receipt.

Once we have emailed you to let you know the return has been processed, the refund may take up to 14 days to clear in your account (depending on the payment method).

If you have returned your item and have not heard from us after 28 days, please email our Customer Service Angels at info@thecakedecoratingcompany.co.uk and they will look into it for you.

Unfortunately, we can't accept orders for an out-of-stock item.

However, by going on the product listing, there is an option to click 'Email Me' and enter your email address. This will notify you via email once the item comes back into stock, making you one of the first to know!

We work hard with our suppliers to ensure all of your cakey favourites are in stock and available to order. However, due to high demand, we do occasionally go out of stock of some items.

To be the first to know when a product is back in stock, you can sign up for an email notification by going to the product and clicking 'Email Me'.

For edible items, the ingredient declaration, allergen advice, nutritional data and dietary information will be included in the product description, under a tab called 'Ingredients'.

Creating your wish-list on The Cake Decorating Company couldn't be easier!

To save a product for later, simply click the heart icon in the top right-hand corner of the product image on the category or brand page.

Alternatively, if you’ve already clicked into an individual product, click the same heart icon to the right of the Add to Bag button. You can view your wish-list at any time by clicking the heart beside your basket to the right of the website header. Make sure you’re logged in to your account to save the list. 

No, we don't have a shop to visit and browse. We are an online business only.

However, we do have a Click & Collect service in which our local customers can place orders online and come to our warehouse to collect. Our click and collect warehouse is located at:

Create Better Group
Private Road Number 8
Colwick Industrial Estate
Colwick
Nottingham
NG4 2JX

We set our prices so that they are the most competitive around. If we find a national retailer offering a better price nationwide for the same individual product, sold with the same service conditions, we'll lower our price to match.

Price match claims must be made before you place your order with us. Please call 0115 969 9800 or email info@thecakedecoratingcompany.co.uk and we will enable the price match on your order.

No, we do not offer trade accounts on The Cake Decorating Company. However, our sister company is designed especially for the professional baker, offering bulk discount and trade prices for all your cakey needs!

Find out more about becoming a Cake Stuff customer here.

The Cake Decorating Company does not offer a wholesale service.

However, we can put you in touch with our partner company that specialises in wholesale.

Find out more about becoming a Wholesale customer here.

Absolutely!

Call Us:
You are welcome to call our Customer Service Angels between 9:00am - 5.00pm Monday to Friday on 0115 969 9800

Email Us:
Alternatively, you can email our Customer Service Angels at info@thecakedecoratingcompany.co.uk

Chat With Us:
Our Customer Service Angels are here Mon-Fri between 9am and 5.00pm to answer your cakey queries. If we don't answer straight away, we may be busy helping another customer. But feel free to leave us a message with your email address so we can get back to you as soon as we're available.

We are open Monday - Friday from 9.00am - 5.00pm.

Our Click & Collect warehouse is located at:

Create Better Group
Private Road Number 8
Colwick Industrial Estate
Colwick
Nottingham
NG4 2JX