Returns & Replacements
We stand behind our products and are strong believers in customer satisfaction and service, so with all domestic web or telesales returns we allow 14 days period where you can return unwanted goods back to us in their original condition. We also accept returns for faulty goods 30 days from the date of receipt too. See specific product exclusions and disclaimers below.
Return to a store
Visit any of The Cake Decorating Company's shops with valid proof of purchase within 7 days for a full refund or exchange.
Return by mail
Please Call: 0115 9699800 or Email: firstname.lastname@example.org
The Cake Decorating Company
Private Road 8
Colwick Industrial Estate
Please note (Disclaimer):
- Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
- We are not responsible for lost or damaged packages.
- Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt.
- Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
- Only available within the United Kingdom
- Excludes edible or bespoke items.
Order Amendment or Cancellation
We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses.
Our warehouse work very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love. It's likely that by the time you contact us, your order will already have been dispatched.