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Returns & Replacements

We stand behind our products and are strong believers in customer satisfaction and service, so with all domestic web or telesales returns we allow 14 days period where you can return unwanted goods back to us in their original condition. We also accept returns for faulty goods 30 days from the date of receipt too. See specific product exclusions and disclaimers below.

Damaged/Incorrect/Missing Items

If you have a problem please contact us within 28 days of receiving your order. 

Please ensure you contact us prior to returning your items, as we will need to provide you with a Return Authorisation Code to include within your package. Without this, we will be unable to process your return.

Although we do everything possible to ensure items are sent out in perfect condition, very occasionally items may get damaged during transit.  If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty and send us a photograph of the item clearly showing the damage, so that we can resolve this for you.

If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our Customer Services team on info@thecakedecoratingcompany.co.uk  as soon as possible with a photograph of the incorrect item. If you do not receive all of the items that you have ordered please let us know so that we can look into this further to see if this may be arriving in a separate delivery. Depending on the circumstances we may ask you to return the item. In instances such as this, we will refund your return postage costs.

Return by mail

Please Call: 0115 9699800 or Email: info@thecakedecoratingcompany.co.uk 

Please ensure you contact us prior to returning your items, as we will need to provide you with a Return Authorisation Code to include within your package. Without this, we will be unable to process your return.

Return Address: The Cake Decorating Co, Returns Department, Private Road No.8, Colwick Industrial Estate, Nottingham, NG4 2JX

Please note (Disclaimer):

  • Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
  • Please include your Return Authorisation Code within your package (we'll provide this to you via email or phone when you contact us to arrange the return).
  • We are not responsible for lost or damaged packages.
  • Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
  • Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
  • Only available within the United Kingdom
  • Excludes edible or bespoke items.

Order Amendment or Cancellation

We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses.
Our warehouse work very quickly to pick and pack your orders and we have multiple mail collections each day, so you benefit from the quick delivery our customers tell us they love. It's likely that by the time you contact us, your order will already have been dispatched.

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