TERMS AND CONDITIONS
COUPON CODES & PROMOTIONS
1.1 Coupon codes are not to be used in conjunction with any other offer. Not valid for use with the purchase of gift vouchers, courses, sale items, Dinkydoodle Doodle Pen and cake levellers (including Agbays).
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this website. [However, particular areas of this website will only be accessible if you have registered.]
USE OF WEBSITE
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email or telephone (or by other means if no email address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an email confirming that the contract has been concluded (‘Dispatch Confirmation‘). The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
SECURE PAYMENTS WITH SAGEPAY
Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway, processing payments for thousands of online businesses, including ours. Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure.
The checkout screens you see on our website simply act as a window (or “frame”) in which Sage Pay’s system operates. All of your sensitive data is secured using the industry standard encryption technology known as Secure Socket Layer (SSL). This technology essentially scrambles your data when you transmit it to us to keep your order information secure.
Both The Cake Decorating Co. and our third party payments processor Sage Pay are PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. Sage Pay are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
If you require any further information please visit: www.sagepay.com/shoppers
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy & Security Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory,
(c) which is harmful in nature including, and without limitation, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of paragraph 1.7.]
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we can not guarantee that all material is accurate and/or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
LAW AND JURISDICTION
The Cake Decorating Company Limited
Private Road 8, Colwick Industrial Estate, Colwick, Nottingham, NG4 2JX
VAT Number: GB 112674238
Tel: 0115 9699800
CANCELLING, MOVING PLACES AND REFUNDS
Once a class has been booked and paid for, the contract is not cancellable by the customer. We are unable to offer any refunds for any reason if you are unable to attend. This includes if you cancel a place at any time for any reason or if you make a mistake in booking.
Due to the popularity of classes, we cannot move your place on a class to another date after you have booked so please ensure you can attend that date.
(The Cake Decorating Company strongly advises that students arrange insurance to cover unforeseen events which may prevent them from attending their class and seek to cover any class cost or any travel and accommodation costs that have been incurred. Students are advised to research companies who provide insurance to cover the position if you cancel your place. For example, www.cancelsure-insurance.co.uk. We do not recommend Cancelsure as a provider for you as you must make your own decision as to which insurance company to use.)
Taking out insurance is particularly important during the winter months when the likelihood of unfavourable weather and associated travel disruption is higher.
In the unlikely event that we have to cancel your place on a class, we will offer an alternative date(s) to you and if no alternative date is made available by us, we will provide you with a full refund of the cost of your class. Our liability is limited to the cost of the class place only. By purchasing a class, you accept that our liability is limited to the cost of the class place and cannot be greater than £(highest class cost). To the maximum extent permissible in law, The Cake Decorating Company excludes all liability for loss (whether direct, indirect, economic or consequential loss) however incurred by the customer, arising from any act or omission or failure by The Cake Decorating Company, its owner, employees or contractors in connection with the class.
We cannot be responsible if a tutor cancels a class as this event would be outside of our control.
You accept that you cannot make a claim for costs of other arrangements you may have made in order to attend a class whatever they may be. For the avoidance of doubt, this includes costs of transportation, accommodation or anything else.
In the event a class is cancelled by us due to bad weather such as snow, we will use best endeavours to reschedule your class place to another date and/or offer you a voucher so you can rebook for a date of your choice in the future.
In exceptional circumstances, if we have to cancel your class place for any reason which we consider appropriate (at our sole discretion), we will offer you a transfer to another class date.
We reserve the right to change the class content at any time.
All information given in courses whether online or face-to-face (or in any other way) is based on our opinion only and should not be taken as advice in any sense at all. Our opinion is nothing more than an opinion. By purchasing a class place, you accept that this is opinion only and not advice and you will not rely on any information given as advice. You should consult a competent professional such as an accountant, lawyer or tax adviser.
USING DESIGNS LEARNT IN CLASS
You will be taught many different designs at The Cake Decorating Company classes. By purchasing a class place, you are free to copy all of these designs for the purpose of your own cake making.
If you run classes or intend to run classes, you are strictly prohibited from using the designs you learn in our classes to advertise or run a class which is very similar. It is our intention to teach you skills which will enable you to come up with your own class designs, therefore offering the market place something novel. If you run classes or intend to run classes in the future, you may not use lesson plans, class format, outlines, structures, photographs, teaching techniques, pre class information, notes, wording from The Cake Decorating Company classes or website for your own classes or the promotion of your own classes.
TRANSPORT OF CAKES
We are in no way responsible for your cake after you leave the premises. Should anything happen to your cake during transportation, that is your responsibility and we bear no responsibility for you cake or other belongings once you have left the classroom. Leaving the classroom means once you have left the room and entered the hallway to exit the premises.
PROPERTY ON PREMISES
You bring all personal property onto our premises at your own risk and The Cake Decorating Company will not be held responsible for any loss or damage. We bear no responsibility for your property at time when you are on the premises or after.
BOOKING CLASSES FOR OTHER PEOPLE
You can book classes for yourself or for other people. If booking for someone else, please ensure you tell us of the name and email address of the person who will be attending. In default of this, all information will be sent to you rather than the attendee.
If we are not notified of the person attending the class, we reserve the right to refuse entry to a person who is not recorded as the attendee at or during the booking process.
We do not allow children under 18 to attend classes. With prior consent from The Cake Decorating Company and the tutor teaching the class, a child under 18 may be able to attend a class as long as there is one full paying adult per child. The adult would also have to purchase a place on the class in order to accompany the under 18 year old.
Once you have purchased a class, this class cannot be resold by you under any circumstances. The attendee must the person notified to us at the time of booking and held on our records. If you buy a place as a gift for someone else, please notify us at the time of booking.
All class bookings are bound by these terms and conditions whether made online, over the phone, via a PayPal request or in person. We refer you to the booking page which clearly states that by making a booking you are bound by the terms and conditions. We also notify you of this fact when you book in person.