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What should I do if I'm missing an item from my order?

Don't worry - we can soon resolve this for you.

If we experienced a stock issue for an item you have ordered, then our Customer Service Angels will contact you prior to dispatch to discuss a possible alternative or credit your e-wallet account.

If you weren't contacted and item/s are missing from your order, please email info@thecakedecoratingcompany.co.uk with the following information so we can assist.

  • Order Number
  • Name of Item Missing
  • Preferred Outcome (whether you'd like a replacement or a refund processing)

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