Once we receive the item back in the warehouse, we aim to process it and confirm by email within 28 days of receipt.
Once we have emailed you to let you know the return has been processed, the refund may take up to 14 days to clear in your account (depending on the payment method).
If you have returned your item and have not heard from us after 28 days, please email our Customer Service Angels at info@thecakedecoratingcompany.co.uk and they will look into it for you.
